FREQUENTLY ASKED QUESTIONS

Do you accept special orders?

We are happy to work with you. Give us a call in advance, send us an email at info@bigsugarbakeshop.com and let us know what you’re looking for. We’ll do our best to accommodate you.

How far in advance should I order?

For wedding cakes, we suggest at least 1 to 2 months in advance but we will accept bookings up to 9 months in advance.  For custom cake orders, we recommend at least 7 days in advance and for regular orders 24-72 hours in advance.

Do you make wedding cakes?

Yes.  Our talented cake designers make beautiful and delicious wedding cakes of all sizes, wedding cupcakes, and dessert tables. Because every wedding is unique, please make an appointment to stop by the store and collaborate with one of our designers about your special day. Please fill out the inquiry form on our Weddings page.

Do you make custom cakes or cupcake designs?

Yes.  Our cake designers will collaborate with you on bringing your vision to reality.

How do I schedule a wedding cake, cupcake or dessert consultation?

Fill out the consultation form online.  A cake design will be in touch with you.  Or if you prefer, please email us at info@bigsugarbakeshop.com.

Do you make dummy cakes with faux tiers?

Yes, we can create dummy cakes and cakes with faux tiers.

How do I serve and store my buttercream cakes?

Keep your buttercream cake chilled until 1 to 2 hours before serving so the buttercream has time to come to room temperature.

We use real butter, which can get soft very easily, just like a stick of butter does. If a buttercream cake sits out of the refrigerator for longer than 4hrs, it may soften and start to settle creating an exterior that is not as smooth. It will still taste great, but it may not look as smooth.

How do I cut my cake?

For clean slices, use a pitcher of water and dip your knife into the water before slicing.  The Wilton website has great charts on how to get the most slices out of your cake.

How should I store my cupcakes?

Keep cupcakes at room temperature. Cupcakes taste best when eaten the same day they are purchased, but if you need to store them overnight, enclose them in an airtight container at room temperature. We use real butter, which can get soft on warm days and not travel as well. Refrigerate cupcakes with whipped cream, pastry cream, perishable filling or cream cheese frosting.

How should I store my brownies and cookies?

Our bars and cookies should be stored at room temperature.

Do your products contain nuts?

We do have products with nuts in our bakery, so there may be traces of nuts in our products.

Do you offer sugar free items?

No, we do not offer sugar-free items at this time.

Do you make vegan/kosher/wheat-free desserts?

We have many vegan or gluten-free options including cakes, cupcake, and brownies. We are not a kosher bakery.

Can you cater my wrap party/craft services table/open house/bar mitzvah/baby shower?

Absolutely. Give us a call to discuss your needs. We look forward to working with you.

Do you deliver or ship?

We offer local delivery via a third party company and there is a fee. We also ship our brownies, cookies, and fudge throughout the U.S. We are unable to ship cakes and cupcakes at this time. Please call the Studio City location for details (818) 508-5855.

Do you do food styling?

Yes, we work with many studios, production companies and print publications on a variety of food styling projects.  Please contact the Studio City location (818) 508 5855 and ask for Mary or Clay.

Do you donate to charity?

Yes.  Please send your request to info@bigsugarbakeshop.com.